at the hair salon.
Hi there.
I have an appointment booked for 1 p.m.
Great.
Let me take a look.
Ah, yes.
If you could just take a seat, Georgia will be with you in a moment.
Thank you.
Grace, it's great to see you.
Come with me and we'll get you prepared.
Thank you so much.
Okay, what can I do for you today?
Would you like the usual or something a little different?
I was thinking of having a restyle.
Amazing.
What do you have in mind?
Well, I'd like you to take a lot off the length so it's just touching my shoulders.
Oh wow, that's a lot of hair to lose.
I know, but it's time for a change.
Absolutely.
Then I'd like you to add some extra layers.
And then I was thinking about having a fringe too.
I love the idea of the layers and the fringe will look great.
But be warned that it might be hard to control because your hair is so beautifully curly.
Ah, I hadn't thought about that.
Shall I let you have a think for a moment?
No, I think you're right.
I'll add the layers, but leave out the fringe.
No problem at all.
I'll get cutting.
At the dentist,
Excuse me, can I make an appointment, please?
It's an emergency.
How can I help you?
What's the emergency?
I have such a bad toothache.
I don't know what to do.
How long has it been hurting?
For about two weeks, but now it's so bad I can't eat and hardly talk.
Now my entire face hurts, up into my head, and I'm concerned I have a severe infection.
Goodness, let me see if the dentist can see you today.
You need treatment as soon as possible in case you're right and it is an infection.
If the dentist can't see you today, I think you should go to the hospital.
Really?
Oh, yes.
An infection can become very dangerous if you don't get help and some antibiotics.
Oh, I didn't know that.
Thank you for your help.
I'll wait over there.
Of course.
I'll phone through to the dentist now.
Please, take a seat.
Thank you.
Good news!
The dentist has had a cancellation.
She can see you now.
Please make your way to room 2.
Thank you so much.
My pleasure.
At the hotel.
Excuse me.
We've just arrived for our holiday and have a problem with our room.
I'm so sorry to hear this.
Can you tell me what the problem is?
Absolutely.
Firstly, it doesn't look as though the room has been cleaned properly.
And the shower is filthy.
Oh, goodness.
I am so sorry to hear this.
We have two options.
Look and see if we have another room or offer you a discount on your stay.
There is no way I want to stay in that room with my family.
So yes, please, take a look for another room.
Of course.
One moment.
Thank you.
I'm so sorry.
It doesn't look like we have anything else available until next week.
This is unacceptable.
I've paid good money to stay here, and it is not up to standard.
I'm really sorry, sir.
I'm afraid there's nothing I can do.
Excuse me.
I heard a commotion.
Is everything okay?
No, unfortunately, it is not.
My room is filthy, and apparently there is no other room we could move to.
Goodness, I am so sorry to hear this.
Please, give me a moment to check our system and see what I can do for you.
Thank you.
Okay, sir.
Because something has gone wrong with our Rota and it appears your room has missed being cleaned, we can offer you the penthouse suite with enough room for your family and the bonus of a lounge area and a state-of-the-art kitchenette.
Would that be okay for you, sir?
Wow.
Yes.
Thank you very much.
I appreciate your kindness.
And I'm sure we'll now enjoy our stay.
Great.
Here are your keys.
If you have any other questions, please pop back down and ask.
Thank you.
At the office.
Are you all set, Kate?
I think so.
I'm so nervous, though.
I bet.
This is the biggest presentation you've ever given.
I know.
If it goes well, though, it'll be a boost for my career.
Absolutely.
You'll do great.
I know you will.
Thank you.
Right.
I'm just going to check the computer and that everything is working one more time for luck.
Great idea.
Give me a shout if you need anything.
Paul?
Help!
There's a problem.
The screen isn't working, which means my presentation isn't there.
What?
It was working just a moment ago.
I know!
How did that happen?
Let me take a look.
Please do.
I'm really worried now.
This is the last thing I need.
The guests will be arriving in five minutes.
Okay, try not to panic.
Gosh, it's gone completely blank.
That's so strange.
Please hurry.
I can see the first attendees arriving early.
I'll have to start letting them in.
Aha, I can see the problem.
What is it?
Can it be fixed?
Yep.
It looks like somebody has walked past and pulled out the cable.
Ha!
Is that all?
Yep.
And if I put it back in, voila!
Thank you so much, Paul.
I definitely owe you one.
Right.
I'm going to go and open the doors.
Definitely.
Good luck, Kate.
Thank you.
Fingers crossed I don't need your help again, in the middle of the presentation.
That would not be good.
Right off you go.
They look eager.
Yes, here we go.
Good morning, ladies and gentlemen.
Please do come in and find yourself a seat.
The presentation will begin in five minutes.
Return someone else's property.
The next stop is Cobble Hill.
Oh, that's me.
I need to prepare to get off.
Excuse me.
Yes?
I'm so glad I caught up with you.
You left your bag in the bus.
Oh my goodness.
I didn't realize that.
Thank you so much.
You're welcome.
I saw it on the seat as you stood up and luckily I got off here too.
I live in the neighborhood.
I don't know what I would have done if I had lost my bag.
It has my wallet with all my bank cards.
I had just been to the bank and taken out a wadge of cash to pay the builder.
If my bag had fallen into the wrong hands, they might have taken everything.
That would have been a nightmare.
I've got ego eyes.
Well, I can't let you go without saying an extra thank you.
Oh, no, please.
You don't have to give me anything.
Please, I can't express how grateful I am.
Accept this and buy yourself an ice cream.
Okay, if you insist.
Thank you very much.
Oh, no.
All the thanks here is for you.
Enjoy your ice cream.
I got it all wrong.
Have you ever had a job, Tom?
No, I haven't.
Really?
How come?
I just didn't need one.
Besides, I don't have time for a job because I need to study for my college.
How about you?
I've had a lot of different jobs.
I started working at 16 and now I'm 30, so I've been working for quite a while.
Oh, you must have a lot of experience by now.
Yes, I do.
I've worked in restaurants, and road construction, and landscaping, and driving a taxi, and cleaning offices, and delivering pizzas.
I even worked in a cemetery digging graves once.
Are you serious?
You must have needed a job desperately to be willing to work in a place like that.
I didn't realize what that job was at first.
My English wasn't very good, and I thought the job was going to be landscaping.
I got it all wrong.
Haha, that's so funny.
I can imagine how shocked you must have been when you realized you had to dig graves instead of doing landscaping.
Yes, I was.
That's why I'm studying English now.
I don't want to make a mistake like that again.
Redecorating the Living Room
Honey, I think it's time we decorated our living room.
I totally agree.
It's looking very tired and out of date.
I went to see Philippa for a cup of tea yesterday, and she's just had her lounge decorated.
And it looks gorgeous.
Oh, really?
Yep, they've changed the color of the walls and put down a new hardwood floor with a stunning patterned rug.
Nice.
What do you think would work here?
Well, I would definitely like a hardwood floor, especially with the dogs.
Our carpet didn't look good for long.
Agreed.
I'd really love to take the wallpaper off and paint everything neutral, but add lots of colors in a rug and photo frames, vases, and plants.
Oh, yes.
That's a great idea.
Then when we fancy a change, we don't have to repaint everything all over again.
What about the sofa?
This one looks worn out.
It's falling apart.
Yeah, it has seen better days.
We could think about upgrading it.
Buying a new sofa is too expensive.
You're right.
And what about the fireplace?
Let's leave that as it is.
I think we'll go over our budget if we change that too.
OK.
I love the fireplace anyway.
Wow, this is exciting.
When shall we start?
Why not this weekend?
Perfect.
What should I do?
Selena, can I ask you something?
Of course, anything!
I'm organizing a party for my birthday in two weeks.
Sounds great!
Yeah, it will be, but I'm not sure who to invite.
What do you mean?
Well, I wanted to invite everybody, but then I thought about Frida, and now I'm not so sure.
She could be so unkind, and I don't want any drama at the party.
Oh, that's a tricky one.
The thing is, if I invite everybody but her, she'll hold a grudge against me forever.
True.
That's the last thing you need.
Also, she's the most popular girl in the school.
And if you don't invite her, the chances are nobody else will come.
And that would be horrific and so embarrassing.
Absolutely.
Or I just scrap the idea of having a party, and then it's not a problem.
No way.
You should definitely throw a party and invite Frida.
and you should do your best to get along with her.
Maybe everything will turn out just fine.
Ha ha, we could keep our fingers crossed.
I'll keep my fingers and toes crossed.
She hasn't thanked me at all.
Hi, Bella.
Hi, Natalie.
Are you okay?
You look super sad.
Yeah, I'm just feeling disappointed.
Oh?
I sent a birthday present to my friend Polly.
She lives miles away.
I haven't seen her for ages and I thought it would be a nice gesture.
It is.
I don't understand the problem.
It's just she hasn't thanked me at all.
Not a phone call or even a message.
I spent a long time choosing the perfect gift, and it feels like it has gone unnoticed.
Oh, that is a shame.
I understand now.
I'm not sure what to do.
Well, if it were me, I'd give her a call.
You never know.
Something might have happened or gotten lost in the post, and she hasn't even received it.
That's true.
I hadn't thought of that.
Thanks, Natalie.
I'll call her now.
No worries.
I'll see you later, Bella.
Hi, Polly.
It's Bella.
I'm just calling to see how you are.
And to see whether you received my gift.
Oh my goodness, I'm so sorry to hear you've been in hospital.
That explains why I haven't heard from you.
Well, when you are discharged, you'll have a nice late birthday surprise waiting for you.
You're welcome.
I hope you're beginning to feel better.
Yes, I'd love to come and visit you soon.
Great!
Get well soon!
Bye for now!