Making a hotel reservation.
Good morning, London Bridge Hotel.
How can I help you?
Hello.
I was wondering if I could make a reservation.
Of course, sir.
When were you thinking of visiting?
Well, I was hoping to be with you from August 23rd to the 6th of September.
Two weeks in total for two adults.
Of course.
Let me take a look for you a moment.
Thanks.
Whilst the system is loading, can I ask where you're coming in from?
I'm guessing you're not in England.
No, ma'am.
My wife and I will be flying in from Nashville, Tennessee.
We've always wanted to visit your beautiful country.
And now, finally, our stars have aligned and we can make our dreams a reality.
That's wonderful.
Do you plan to visit another area of England during your stay?
Yeah, we got family down in the South.
So once we've toured London, we're traveling to Devon in Cornwall.
That's wonderful.
OK, so yes, we have availability for your preferred dates.
You can choose from a double room, which includes a double bed and standard services, or a king-sized room with a balcony hot tub overlooking central London.
Oh my, with our two weeks stay, I think we'll splash out.
Before I make a decision, what price are they?
The double room is £128 a night, and the king-sized room with a balcony hot tub is £352.
Okay, this is a once-in-a-lifetime trip.
Could I please book the king-sized room for the given dates?
Of course, that's all sorted.
You should receive an email shortly with a booking confirmation.
Checking in at the airport.
OK, here we are.
The vacation starts now.
Oh, Brock, I'm so excited.
Me too, honey.
Hopefully, because you checked in online at home, this will be much easier and quicker.
Then we can relax in the departure lounge and treat ourselves to an airport breakfast.
Oh, yes, please.
It'll cost a bomb, but an airport trip isn't worth it if it doesn't start with a slap up full English breakfast.
especially as we're crossing over the English soil.
It's a must.
OK, this is the machine, Brock.
You just need the ticket number, and it'll print out our boarding pass.
OK.
Oh, wow.
This is super convenient.
All done.
Right, let's check in our baggage.
Look, our flight is at desk 23.
Hurry, the queue is short.
I can almost smell the breakfast.
Hi there, can I see your passport and boarding passes, please?
Of course, here you go.
Great, that's all good.
Please put your suitcase in the luggage conveyor.
Fingers crossed it's not too heavy.
Did we manage to pack under the weight limit?
Yes, it is under.
Well, that's a first.
Okay, you're all checked in.
You can make your way down to Departures and find your boarding gate.
That's great!
Thank you so much.
Of course.
Enjoy your flight.
Thank you.
Ordering food on the plane.
Ladies and gentlemen, we are now cruising over the North Atlantic.
If you look out of your windows now, you will see vast expanses of blue.
Shortly, we will start the dinner service.
Please be patient.
We will serve you as soon as possible.
Oh, great.
I am starving.
Me too.
Hopefully, we'll be served quickly.
Yeah, and our food should be nice and warm.
Good evening.
Would you like pork sausages or vegetarian sausages and beans?
Pork sausages, please.
Pork sausages for me, too.
Of course.
And for dessert, treacle sponge or fresh fruit.
Fresh fruit for me, please.
Oh, treacle sponge, please.
OK, great.
This is for you, ma'am.
Thank you.
And this is for you, sir.
Ma'am, what can I get you to drink?
What can I choose from?
We have water, orange juice, tea, or coffee.
Oh, coffee for me, please.
Of course.
Here you go.
And for you, sir?
Orange juice, please.
Great.
Here you go.
Thank you.
Ooh, could I have a few extra napkins, please?
I'm so clumsy.
I know I spilled my coffee at some point.
Sir, here.
Enjoy your meal.
Lost luggage.
Our luggage hasn't arrived yet.
I think it's lost.
Oh, no.
That's the last thing we needed to happen.
What can we do?
Let's go to the baggage service counter and get this sorted out.
Okay, let's go.
Hello.
I wonder if you could help us.
Our suitcase hasn't come through yet.
This sort of thing has never happened to us before.
Yes, I understand.
Okay, I'll phone through to the baggage people to see if there's anything left below.
What was your flight number?
Our flight number was AC1234.
What's your name?
Brock Johnson.
What does the luggage look like?
It's a burgundy leather suitcase with a blue belt tied around it.
Okay, I'll check with the baggage team and see if they can locate it.
In the meantime, did you make sure to tag your luggage with your name and contact information?
Yes, I did.
That's great.
Unfortunately, lost luggage can happen, but hopefully, we can locate it soon.
Thank you for your help.
I hope they can find our luggage as soon as possible.
I'm so relieved they managed to find our luggage so fast.
Yes, I guess we've been lucky after all.
Let's go to the customs now.
Going through customs.
Hi.
Can I see your passports, please?
Yes, here you go.
Thank you.
Who are you traveling with?
This is my wife, Eleanor.
Could you put your suitcase on the table, please?
Yes, sure.
Would you mind opening it for me, please?
Yes, of course.
Did you pack it yourselves?
Yes, we did.
Where do you come from?
Nashville, Tennessee.
Is this your first time in the UK?
Yes, it is.
Okay, and what's the purpose of your visit?
We're here as tourists and we'll also be visiting some relatives.
And how long do you plan to stay?
Two weeks.
Where will you be staying?
At London Bridge Hotel.
Have you got anything to declare?
No, I haven't.
That's all right.
You can go now.
Enjoy your stay.
Thank you.
Checking in at the hotel.
Good afternoon.
How can I help you?
Hi there.
We have a reservation.
Great.
What's the name, please?
It's Brock Johnson.
Ah, Mr. and Mrs. Johnson, it's lovely to meet you.
My name is Kirstie, and I took your booking over the phone.
You've come a long way, I believe.
Yeah, all the way from Nashville, Tennessee.
Goodness, how was your flight?
It was super smooth, but we're so tired.
Yeah, the flight alone was eight hours.
And with the traveling time to and from the airport, it's just been a long journey.
Absolutely.
Let me get you two checked in as quickly as possible so that you can take a lie down.
Thank you so much.
OK, so you're in room 321, a king-sized room with a balcony hot tub.
You have spectacular views across the centre of London.
And I'm sure you'll notice some of the city's tourist attractions.
Breakfast is included in the price of your booking, and it's served between 8 and 10.30am.
You'll need to take the elevator to the third floor.
Follow the corridor straight, and your room is the fourth door on the right.
That's fantastic.
Thank you.
Here is your key.
If you need anything else during your stay, please don't hesitate to ask.
You're so kind.
Sightseeing plan.
Okay, Brock.
Now that we're here and have a good night's sleep, we should make a plan.
That way, we can make sure we have everything we want in the city.
Absolutely, honey.
I'd be distraught if it were time to head down south and we hadn't seen everything.
With two weeks here, we should be able to get around it all, I'm sure.
What is at the top of your list?
I've always wanted to visit the Tower of London.
The history in that place is beyond comparison.
Okay, I reckon we start there.
Then I'd love to head over to Camden Market.
Oh, and then we should watch a show in the West End.
Wicked or Hamilton.
Let's fill our first day with everything we're desperate to do.
I love that idea.
We should take each day as it comes and see what we feel like doing.
I would also love to see the museums, though.
The Natural History Museum and the Victoria and Albert Museum.
Absolutely.
Why don't we do one of them tomorrow?
I'd love to.
Right then.
If we're going to do everything we wanted today, we need to get to breakfast and head out soon.
Good plan, dear.
Are you ready?
Traveling by bus.
This is the bus we need, I'm sure.
I checked the schedule three times.
Two tickets to Piccadilly Circus, please.
Oh no, sorry ma'am, this isn't the bus for you.
We're heading in the opposite direction.
Oh, I'm so sorry to waste your time.
No worries.
It's a big city, and there are so many buses.
You don't sound like you're from around here.
No, we're visiting from the States.
Nice.
I've always wanted to visit that corner of the world.
It is a beauty.
Do you think you could point us in the direction of the right stop for Piccadilly?
Sure.
You need to cross the road and head down Arthur Street, just there until you see the sign for bus 88.
Mind you, it's much easier to travel by tube.
There's a station at almost every junction, and it'll get you there in half the time.
Oh, great.
Thank you.
You've been so helpful.
Not a problem.
Enjoy your day.
OK, then, Brock, bus or subway?
Let's venture by tube.
Let's travel the authentic way.
Calling room service to order breakfast.
I am exhausted.
Me too.
We walked so far yesterday.
My step counter read 19,872 steps by the end of the day.
My feet are killing me.
Let's take it easy today.
Good plan.
I'm not even sure I can make it down to breakfast.
Huh.
That bad, huh?
Maybe we should call room service and indulge ourselves.
I love that idea.
I would love eggs poached on toast and a latte coffee.
OK, honey.
I'll call down to the front desk and place our order.
Good morning.
This is the front desk.
Olivia speaking.
How can I help you?
Oh, hi there.
I'd like to order room service breakfast.
Of course.
What room are you in?
We're in room 321.
Okay, what can I get for you, sir?
Could I please ask for poached eggs on toast?
What sort of bread would you like?
White bread or brown bread?
Oh, brown bread, please.
With that, could I have a latte coffee?
Certainly, sir.
Would you like anything else?
Yes, then I would like a full English breakfast.
Fried or scrambled eggs?
Scrambled eggs, please.
And a latte with that one, too.
OK.
Your order will be delivered to your room in 15 minutes.
15 minutes is fine.
Thank you so much.
Goodbye.
Buying souvenirs in a shop.
Oh, look at this shop.
I've seen so many souvenirs that look quite tacky, but this shop is great.
I agree.
It all looks much better quality.
Oh, wow.
Look at this wine glass holder with bee feeders on it for mom.
She'd love that.
Oh, yes.
That's novelty.
And so up her alley.
Then for Anita, I have to get her an authentic Paddington bear.
She's always been in love with that character.
Oh, and for the twins, these.
London pencil cases filled with stationery are perfect.
Great.
I'll just head over to the counter and pay for them.
Great.
Can I add some fudge to the pile?
Who for?
Me.
I just love it so much.
Hello there.
Can I pay for these bits, please?
Hi.
Of course.
You have a great store.
Thank you.
This little place is my pride and joy.
OK.
What do we have here?
Wine glass holder.
That's £9.99.
Two pencil cases.
They're £7.50 each.
And the Paddington Bear.
That's £12.99.
Oh, and the fudge.
And the fudge, which is £4.50.
Great.
That's £42.48, please.
How would you like to pay?
Cash or card?
Card, please.
Wonderful.
That's all gone through.
Because I can hear you're not from around here, I'll pop it all in a limited edition London bag for life.
Have a wonderful day.
Thank you so much.
You too.
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