Checking in at the airport.
Good morning.
Welcome to our check-in counter.
How can I assist you today?
Good morning.
I have a flight to Chicago this morning.
Perfect.
Let me just pull up your reservation.
Can I have your full name and flight details, please?
Of course.
My name is Oliver Adams, and my flight is scheduled for 10.30 a.m.
to Chicago O'Hare.
I see your reservation here, Mr. Adams.
May I have your passport, please?
Here you go.
Do you have any bags to check in?
Yes, just this one.
Please put it on the scale.
Great!
Your bag is all set.
Here is your boarding pass.
You are seated in 18A.
Thank you.
Can you remind me where the gate for my flight is located?
Of course.
Your gate is B-12.
Just a short walk from here.
Boarding will begin 30 minutes prior to departure.
Thanks for the reminder.
I really appreciate your help.
My pleasure, Mr. Adams.
Is there anything else I can assist you with today?
Actually, yes.
Could you please confirm if the flight is on time?
I have a meeting as soon as I land in Chicago.
Let me check for you.
It looks like your flight is currently on time.
You should arrive in Chicago around 1.45 p.m.
local time.
Perfect.
That gives me just enough time to make it to my meeting.
Thank you so much for checking that for me.
You're welcome, Mr. Adams.
Have a safe and pleasant journey to Chicago.
Thank you.
Have a great day.
Ordering food and drinks on the plane.
Good afternoon.
Would you like to order your lunch now?
Sure.
What are the options?
Today we have three choices for you.
Firstly, we have baked chicken breast on a bed of mashed potatoes, served with a green salad with beetroot and a dessert chosen from our finest cakes.
That sounds delicious!
What are the other options?
The second option is pork tenderloin stuffed with vegetables and cheese on a bed of mashed potatoes topped with a green salad with radicchio and a dessert.
And lastly, we have vegetable meatballs with tomato sauce and herbs served with a green salad with radicchio and a dessert.
Hmm, they all sound tempting.
I think I'll go with the baked chicken breast.
I'm gonna try the pork tenderloin.
What kind of dessert options do we have?
For desserts, we have a selection of the finest cakes, such as chocolate mousse cake, lemon tart, and tiramisu.
I think I'll have the tiramisu.
I'll have the chocolate mousse cake, please.
Perfect choices.
Anything to drink with your meals?
I'll have a glass of lemonade.
I'll have a sparkling water, please.
Great!
I'll make a note of that.
Your meals will be served shortly.
Enjoy your flight!
Chatting with strangers.
Long flight ahead, huh?
San Francisco to L.A.
Always feels longer than it should be.
Definitely.
But at least it's a quick trip.
I'm visiting my brother in L.A., so the flight is worth it.
Ah, family visit.
Nice.
Is this your first time going to L.A.?
No, actually.
I've been a few times before.
But I still get excited every time I visit.
I get that.
It's always nice to be back home.
I live in L.A., actually.
Just coming back from a business meeting in San Francisco.
Oh, that's convenient.
What do you do for work?
I work in the tech sector.
It's fast-paced, but I love it.
How about you?
I'm a fashion designer in San Francisco.
I have my own small boutique.
It's my passion.
That's fantastic.
Fashion and tech, two very different worlds, but both so interesting.
So, what do you like to do in your free time, Mike?
I enjoy hiking and exploring new places.
How about you?
I love visiting art galleries and finding inspiration for my designs.
And, of course, shopping for unique pieces.
So, are you from LA originally?
No, actually.
I'm originally from New York.
But I moved to LA a few years ago for work.
How about you?
I grew up in San Francisco.
It's always been home for me.
But I do love traveling and exploring new places.
You know, this flight doesn't feel as long with good conversation.
I'm glad we got to sit next to each other.
Me too.
It's been really nice talking to you, Mike.
Maybe we can grab coffee or explore an art exhibit together sometime.
I'd like that.
It's not often you meet someone you click with so well on a plane.
Checking in at the hotel.
Good afternoon.
How can I assist you today?
I have a reservation for three nights under the name of Maria Santos.
Let me check that for you.
Yes, here it is.
A single room for three nights.
Can you tell me what time check-in is and also check-out?
Of course.
Check-in time is at 3 p.m.
and check-out is at 11 a.m.
Could I have your credit card and ID, please?
Yes.
Here you go.
Thanks.
You're in room 625, which is on the sixth floor.
Here's your key card.
And the elevator is just over there.
Great.
Thank you.
Do you have room service available?
Yes, we do.
Room service is available 24 hours a day.
You can order from the menu in your room.
Perfect.
What time is breakfast served?
Breakfast is served from 6 a.m.
to 10 a.m.
in the hotel restaurant.
If you prefer, you can also request breakfast to be delivered to your room.
That's good to know.
And how about lunch and dinner?
Lunch is served from 12 p.m.
to 2 p.m.
And dinner is served from 6 p.m.
to 9 p.m.
We have a variety of options available, including vegetarian and gluten-free choices.
Sounds convenient.
Is there a gym or pool in the hotel?
Yes, we have a fitness center that's open 24 hours a day.
And our pool is open from 8 a.m.
to 10 p.m.
Both are located on the first floor.
That's fantastic.
Thank you for the information.
One last question.
Is there a shuttle service to nearby attractions?
We do offer a shuttle service to popular local attractions.
Just let us know where you'd like to go and we'll arrange it for you.
Great!
That's good to know.
Thank you so much for your help.
You're welcome, Maria.
If you need anything else during your stay, feel free to ask.
Enjoy your time here.
Ordering room service.
Good morning.
This is room service.
How can I assist you today?
Good morning.
I'd like to place an order for breakfast, please.
Of course.
What would you like to have this morning?
I'd like to start with a cup of fresh coffee, please.
And could you also bring me some freshly squeezed orange juice?
Absolutely.
Would you like any cream or sugar with your coffee or tea?
Just some milk for the coffee, please.
Got it.
Now let's move on to the food.
Would you like to have something light, like a croissant, or are you in the mood for a heartier breakfast option?
I think I'll go for something a bit more substantial this morning.
Could I have a classic American breakfast, please?
Eggs, crispy bacon, toast, and some fresh fruit on the side.
That sounds delicious.
And how would you like your eggs cooked?
Scrambled, please.
And can the bacon be extra crispy?
Absolutely.
Your order is coming together nicely.
Is there anything else you'd like to add?
Actually, one more thing.
Can I also get a side of hash browns with my breakfast?
Of course.
I'll make sure to include that with your order.
Anything else?
That should be all for now, thank you.
How long approximately will it take for my breakfast to arrive?
Your breakfast will be prepared promptly.
Is there a specific time you'd like to have it served?
Let's say in about 20 minutes, please.
Noted.
Your breakfast will be at your door in 20 minutes.
Thank you for placing your order with us and enjoy your meal.
Thank you so much.
I appreciate it.
Bye now.
You're welcome.
Have a great morning.
Goodbye.
Good morning.
This is room service.
How may I assist you?
Hi, this is Mrs. Smith in room 407.
I am in need of extra towels and toiletries.
Of course, Mrs. Smith.
I will have housekeeping bring up the additional towels and toiletries right away.
Thank you very much.
I appreciate the prompt service.
You're welcome, Mrs. Smith.
Is there anything else I can assist you with?
No, that will be all.
Thank you.
Good evening.
This is room service.
How may I assist you?
Hello.
This is Mr. Patel in room 619.
I would like to order a bottle of champagne and chocolate-covered strawberries for a special occasion.
Sure, Mr. Patel.
I will have the champagne chilled and the strawberries prepared for you shortly.
Thank you.
I appreciate the attention to detail.
You're welcome, Mr. Patel.
We aim to make your special occasion memorable.
Enjoy your celebration!
Trekking Adventure Alright everyone, tomorrow we will begin our trek to Machu Picchu.
I just wanted to give you all some advice on what to expect during the next 5 days.
What kind of weather should we expect on the trek?
The weather in the highlands can be unpredictable.
Be prepared for sun, rain, and even a bit of chill in the evenings.
Layers are important.
Should we bring our own food, or will there be meals provided?
Our skilled chefs are going to cook your food at the campsites.
Breakfast, lunch, and dinner are included on all days spent on the trail.
Do we need to bring any camping equipment?
No need.
We will be staying in lodges along the trekking route.
They have all the necessary facilities for a comfortable stay.
Wonderful!
What about equipment?
Do we need anything special?
Good sturdy hiking shoes are essential.
along with a small backpack to carry water, snacks, and extra clothing.
Trekking poles are recommended for some of the steeper parts.
Oh, and remember to wear sunscreen and a hat for sun protection.
That's good to know.
Lastly, please respect the environment and local customs.
Avoid littering.
Stay on the designated paths.
and be respectful towards the local communities we encounter along the way.
Thank you for the information.
We're all looking forward to the trek tomorrow.
I'm glad to hear that.
Make sure to get a good night's rest and be ready for an unforgettable adventure.
Hotel Complaint
Good evening, this is Sarah at the front desk.
How may I assist you?
Yes, this is Mr. Johnson in room 305.
I have quite a few complaints about my room.
I'm terribly sorry to hear that, Mr. Johnson.
What seems to be the problem?
Well, for starters, I specifically requested a room with a double bed, but I got stuck with twin beds.
I do apologize for that oversight, Mr. Johnson.
I'll make a note of it.
What else seems to be the issue?
The furniture in the room is old and shabby.
The towels are like sandpaper.
The light switch is broken.
And to top it all off, there's no hot water in the bathroom.
I sincerely apologize for the inconveniences, Mr. Johnson.
How have maintenance come up to your room to check the water and the light switch?
No, no, that's not good enough.
I didn't pay for all these problems.
I want the room I booked.
A room with a double bed and working amenities.
I'm afraid all our rooms are fully booked tonight.
I understand your frustration, Mr. Johnson, and I assure you we'll do our best to address the issues promptly.
Unacceptable.
I demand to speak to the manager right now.
I'm coming down.
Giving directions.
Excuse me, can you help me?
I'm looking for the restroom.
Of course, I'd be happy to help.
Just go down this hallway and take your first left.
The restroom will be on your right hand side.
You should see the signs pointing to it as well.
Great.
Thank you for the directions.
While I'm here, could you also tell me where I can find a good place to eat?
Absolutely.
There's a food court just past the restroom you're looking for.
You'll see it on the left side.
Thank you for all your help.
I was feeling a bit lost, but you've made it so much easier for me.
Is this the Tourist Information Office?
No, this is the Airport Information Desk.
If you want tourist information, you should go across the terminal, past the Café and the Airline Office, and then turn right.
It's on the left between the Car Rental Offices and the Hotel Reservation Desk.
So it's at the other end of the building, between the Car Rental Office and Hotel Reservation.
Yes.
Thank you very much!
Renting Beach Loungers Oh, Mark!
This looks like the perfect spot for us to enjoy the beach!
Definitely!
Let's get two loungers and parasols.
Hello.
Welcome.
How may I help you today?
We'd like to rent two loungers and parasols, please.
Sure thing.
That will be $15 for each lounger and $10 for each parasol.
For a total of $50.
Sounds good.
Here you go.
Here are your tickets.
You can pick up any available loungers and parasols on the beach.
Enjoy your day.
Thank you so much.
We appreciate it.
Yes, thank you.
Let's find a perfect spot by the water.
Renting a car.
Hi, I'm looking to rent a car for a few days here in Miami.
Welcome.
I'm happy to help you.
Are you from out of town?
Yes, we're here from Atlanta.
It's our first time here in Miami.
That's great.
Let me show you some options we have available for you.
How many people do you need to accommodate?
There are five of us, myself, my wife, and our three kids.
Got it.
Here are a few suggestions.
We have minivans, SUVs, and larger sedans, which should be more than enough space for all of you.
What do you recommend for a family with three kids?
I would suggest the SUVs.
They offer plenty of space, comfort, and they're great for family trips.
Sounds good.
What about the prices?
We have different options at various price points.
Let me show you the rates for a few vehicles.
This SUV here looks perfect for us.
Can we rent it for three days?
Absolutely.
Let me get the paperwork started for you.
Can I have your driver's license and credit card, please?
Sure.
There you go.
Thank you.
Just a few more details to go over and we'll have you on your way in no time.
Everything is all set.
Here are the keys to your rental vehicle.
Please inspect the car before you drive off the lot.
Thank you so much.
This was a smooth process.
We're excited to explore Miami with our new wheels.
Thanks for watching, and be sure to subscribe to our YouTube channel for more videos like this!